Frequently Asked Questions

Choose your jewelry, select the available options on the product page, and click the add-to-cart button. Check the products, quantities, dimensions, and finishes before proceeding to checkout.

Once the order has been confirmed, a confirmation email is sent to the address entered during checkout.

The store accepts Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna, as well as any other payment methods displayed at checkout.

The options actually available to you will appear automatically during the payment step.

Yes. Payments are processed by the secure payment providers displayed at checkout. Piercing-Clitoris.com will never ask you to send your full bank card number by email or message.

When Klarna is offered at checkout, you can select it and follow the instructions displayed. Approval and payment terms are managed directly by Klarna.

The available payment methods are those displayed directly at checkout. Check your delivery country, currency, and the information entered, then reload the page.

If the problem continues, contact us before attempting the transaction several more times.

Check your billing information, payment limit, and any verification requested by your bank. You can also try another payment method.

A declined payment does not necessarily mean that an order was created. Check whether you received an order confirmation email.

Enter the code in the discount field at checkout and apply it before completing payment. Make sure the discount appears in the order summary.

Unless otherwise stated, multiple discount codes cannot be combined on the same order.

First check your spam folder and the email address used at checkout. The email may take a few minutes to arrive.

If you still cannot find it, email contact@piercing-clitoris.fr with your name, the email address used, and the order amount.

We deliver throughout Europe and to the rest of the world. Available destinations appear when you enter your delivery address.

The usual delivery time within Europe is 5 to 7 days.

This timeframe may occasionally be extended during very busy periods, transport disruptions, or when an address is incomplete.

For destinations outside Europe, the usual delivery time is 7 to 10 days.

Customs checks or local events beyond our control may occasionally delay delivery.

Yes. When a tracking number is available, it is sent by email so you can follow your parcel’s progress.

There may be a short delay between the tracking number being created and the first update appearing on the carrier’s website.

The carrier may take some time to record the first scan or display a new update between logistics facilities.

If the tracking remains unchanged for an unusually long time, contact our customer service team with your order number.

Check your mailbox, shared areas, building reception, household members, and neighbors. Also review the detailed tracking information.

If the parcel is still missing, contact us promptly so we can investigate the situation with the carrier.

First check the tracking information sent by email. If the estimated delivery time has been significantly exceeded or no updates appear, email us at contact@piercing-clitoris.fr.

Depending on the destination country, import taxes, customs charges, or local formalities may be applied by the authorities in the country of delivery.

These rules depend on the destination and are not determined by Piercing-Clitoris.com.

Yes. Orders are shipped in plain, discreet packaging. No explicit wording relating to intimate jewelry or the type of product ordered is visible on the outside of the parcel.

Yes. The sender name used for shipping remains neutral and does not reveal the nature of the parcel’s contents.

The descriptor shown on your bank statement is neutral and does not include an explicit description of the product purchased.

The parcel is sealed, and its external appearance does not identify the products ordered. Any information required for shipping is limited to applicable logistics and customs requirements.

Whenever possible, items from the same order are grouped together to limit the number of parcels. Some orders may still be shipped separately depending on availability or preparation requirements.

You have 30 days from the date of delivery to request a return.

Contact us before sending anything back so that you can receive the correct instructions and procedure for your order.

Yes. Returns accepted under our 30-day policy are free when the procedure provided by our customer service team is followed.

Do not send the product on your own initiative to an address found online.

For a change-of-mind return, the jewelry must be:

• new and unworn;
• not tried on the body;
• complete and undamaged;
• in its original packaging;
• still protected by its intact pouch or hygiene seal.

For hygiene reasons, jewelry that has been unsealed, tried on, or worn cannot be resold and therefore cannot be returned for a simple change of mind.

No. Intimate jewelry must not be inserted into a piercing or placed in contact with an intimate area if you wish to retain the option of returning it.

Check the dimensions, material, and finish before opening the hygiene protection.

1. Email contact@piercing-clitoris.fr.
2. Provide your order number and the product concerned.
3. Explain the reason for your request.
4. Wait for the instructions and return document.
5. Pack the jewelry carefully without opening its hygiene protection.

The refund is initiated after the returned item has been received and inspected. You will then receive a confirmation email.

The time taken for the refund to appear in your account depends on your payment method and financial institution.

The refund is normally issued to the original payment method used for the order. It is not possible to refund a different card or account without a specific justified reason.

Contact our customer service team before opening the hygiene protection. Depending on the situation, we may suggest a return followed by a new order.

Contact us as soon as possible with your order number and clear photographs of the product, packaging, and shipping label.

A defective, damaged, or non-compliant product is handled separately from a simple change-of-mind return. The hygiene protection does not remove your rights when a genuine defect is found.

Do not open it. Contact us with a photograph of the item received and your order number. We will provide instructions for a replacement or refund.

Compare the bar thickness, wearable length, or ring inner diameter with the jewelry you already wear.

There is no universal size for every intimate piercing. If you are unsure, ask a professional piercer to measure your current jewelry.

Read our guide to Intimate Piercing Sizes and Materials.

Yes. Available dimensions, material, finish, and other useful specifications are listed on each product page.

Check this information before opening the hygiene packaging.

No. A photograph cannot accurately measure the required thickness, length, or diameter. It also cannot properly assess your anatomy or the angle of the piercing.

The most reliable option is to ask a piercer to measure the jewelry you currently wear.

The choice depends on the exact placement, anatomy, healing stage, and recommendations given when the piercing was performed. A ring is not automatically interchangeable with a curved barbell.

Find detailed criteria in our guide, How to Choose the Right Intimate Jewelry.

VCH stands for Vertical Clitoral Hood and refers to a vertical piercing through the clitoral hood. “Clitoral hood piercing” is a broader term that may also refer to other orientations.

Browse our VCH Piercing Jewelry or Clitoral Hood Piercing Jewelry.

Browse circular designs in our Clitoral Piercing Rings collection. Check the inner diameter and bar thickness before ordering.

Yes. Browse our VCH Piercing Sets to discover several styles or finishes in one assortment.

The available material and finish are listed on each product page. Do not rely solely on the jewelry’s color, as a gold or silver appearance does not identify its composition.

No. A gold finish may be a coating applied over another metal. When jewelry is made from solid gold, this should be stated explicitly in the description.

We do not describe every piece as universally hypoallergenic. Tolerance can vary depending on the material, alloy, finish, and each person’s sensitivity.

Check the composition listed on the product page and seek professional advice if you have previously reacted to metals.

Handle it with clean hands, rinse away any buildup, and dry it gently. Regularly check the tightness of the ends, hinges, stones, and condition of the coating.

Always follow the specific care instructions listed on the product page.

This depends on the material and finish. Some decorative coatings may wear more quickly through repeated contact with cosmetics, chlorine, salt water, or chemicals.

Check the recommendations on the product page and remove decorative jewelry if its coating begins to deteriorate.

Clean or sealed packaging should not be considered sterile unless the product page explicitly states otherwise.

Jewelry intended for an initial piercing should be selected, prepared, and sterilized by a professional piercer using appropriate equipment.

It is best not to change jewelry yourself while the piercing is healing. Even when the surface appears calm, the internal channel may remain fragile.

Any necessary jewelry change during this period should be performed by a professional piercer.

Wash your hands, use sterile saline wound wash, do not rotate the jewelry, and dry the area gently without rubbing.

Find the complete routine in our guide to Intimate Piercing Care and Healing.

Avoid alcohol, hydrogen peroxide, essential oils, fragranced products, ointments used without medical advice, and overly concentrated homemade mixtures.

Increasing pain, heat, or swelling, thick or foul-smelling discharge, pus, fever, chills, or feeling generally unwell require prompt medical advice.

Do not remove the jewelry on your own if an infection is suspected unless a doctor tells you to do so.

No. Our customer service team can answer questions about a product’s features, but it cannot diagnose an infection, allergy, migration, or medical complication.

Contact an experienced piercer or healthcare professional depending on your symptoms.

Contact us as quickly as possible with your order number and the change you would like to make.

We will do our best, but an order that has already been prepared or handed to the carrier cannot always be changed.

Contact us immediately. An address can only be corrected before the parcel has been prepared or handed to the carrier.

The customer remains responsible for the accuracy of the information entered when placing the order.

A cancellation request may be considered if it is submitted before the order is prepared. Once shipping has begun, you will need to wait for delivery and use the applicable return procedure.

Email us at contact@piercing-clitoris.fr or use our contact page.

For an existing order, always include your order number so that we can identify it more easily.

Our customer service team replies within 24 hours. During exceptionally busy periods, several messages may be needed to resolve a request fully.

To speed up the process, provide:

• your order number;
• the name and email address used;
• the product concerned;
• a precise description of the problem;
• clear photographs if the product is damaged or incorrect.