Refund policy

Last updated: July 12, 2026

This policy explains the conditions under which products ordered from Piercing-Clitoris.fr may be returned, exchanged or refunded.

It applies to orders placed with:

MONSIEUR ARTHUR HAZE, Piercing-Clitoris.fr
SIRET: 891 486 722 00012
Address: 57 rue de la Marre, 41100 Vendôme, France
Email: contact@piercing-clitoris.fr
Phone: +33 7 54 04 61 71

1. 30-day return period

You have 30 calendar days from the date you receive your order to request the return of an eligible product.

This period includes:

• the statutory right of withdrawal applicable during the first 14 days following receipt of the order;
• a commercial extension offered by Piercing-Clitoris.fr from the 15th to the 30th day following receipt.

Your request must be submitted before the 30-day period expires. Requests submitted after this period may be refused unless they concern a defective, damaged or non-conforming product.

2. Return eligibility requirements

To be accepted, the product must meet all the following conditions:

• the jewellery must not have been worn, tried on or inserted into a piercing;
• the individual hygienic pouch or packaging must be intact and unopened;
• the product must be clean, complete and undamaged;
• the product must be returned with its packaging, accessories and any labels;
• the return request must have been registered with our customer service team beforehand.

To protect the health and hygiene of our customers, intimate jewellery cannot be resold after it has been worn, tried on or unsealed.

3. Unsealed jewellery and hygiene rules

Intimate jewellery is delivered in individual hygienic packaging. If this packaging has been unsealed after delivery, the right of withdrawal can no longer be exercised when the product is unsuitable for return for health protection or hygiene reasons.

Consequently, jewellery whose pouch, seal or hygienic protection has been opened cannot be returned because of a change of mind, sizing error or aesthetic preference.

This exclusion does not apply when a product is defective, damaged, incorrect or does not conform to the order. In this case, please contact us so that we can assess the situation.

4. How do I request a return?

Before returning a product, you must register your request with Piercing-Clitoris.fr.

You can use our online withdrawal feature:

Exercise my right of withdrawal online

You can also email us at: contact@piercing-clitoris.fr.

Your request must include:

• your first and last name;
• the email address used to place the order;
• your order number;
• the product or products concerned;
• the date on which the order was received;
• photographs if the product is damaged, incorrect or defective.

You do not have to provide a reason when exercising your statutory right of withdrawal. However, you may optionally be asked to provide a reason to help us improve our products and services.

Our customer service team responds within 24 hours. Once your request has been approved, you will receive return instructions and a prepaid label when one is available for your country.

5. Free returns

Returns accepted in accordance with this policy are free of charge. You will not be charged any return shipping or restocking fees.

You must use the return label or procedure provided by our customer service team.

If it is not technically possible to generate a prepaid label in your country, we will provide an alternative return solution. Reasonable costs approved in advance by our customer service team will be refunded upon presentation of proof of payment.

Costs incurred outside our return procedure or without prior approval cannot be refunded.

6. Return address

Authorised returns must be sent to:

MONSIEUR ARTHUR HAZE, Piercing-Clitoris.fr
Returns Department
57 rue de la Marre
41100 Vendôme
France

Do not send any product before receiving confirmation and instructions from our customer service team.

Cash-on-delivery returns, parcels sent without tracking and in-person deliveries are not accepted.

7. Preparing and shipping your return

The product must be properly protected to prevent damage during transport.

Include a copy of your order confirmation or a document clearly stating the following information in the parcel:

• your name;
• your order number;
• the products being returned.

Keep your proof of postage and tracking number until your refund has been confirmed.

8. Inspection of the returned product

After receipt, the product will be inspected to verify:

• that the hygienic packaging is still intact;
• that the jewellery has not been worn or tried on;
• that the product is complete and in its original condition;
• that the product corresponds to the registered return request.

If a product shows signs of use, an opened pouch, a broken seal, scratches, residue or damage attributable to the customer, the return may be refused.

9. Refund timeframe and payment method

When a return is accepted, the refund will be issued within a maximum of 5 business days after the product has been received and inspected.

When exercising your statutory right of withdrawal, the refund will be issued no later than 14 days after the date on which you informed us of your decision. However, we may withhold the refund until we have recovered the product or received proof that it has been shipped.

The refund will be made using the same payment method used for the original order, unless you expressly agree to another method that does not incur any additional fees.

Once the refund has been issued, an additional processing period of 2 to 10 business days may be required before the funds appear in your account. This timeframe depends on your bank, PayPal, Klarna or the payment service provider used.

10. Refund of initial delivery charges

When the entire order is returned within the 14-day statutory withdrawal period, the cost of the standard delivery method offered when the order was placed will be refunded.

Any additional costs resulting from the voluntary selection of express or more expensive delivery will not be refunded.

For a partial return or a return made under our commercial extension between the 15th and 30th day, the initial delivery charges will not be refunded. The price of products accepted for return will still be refunded.

11. Damaged, incorrect or defective products

Please inspect your order as soon as you receive it.

If a product is broken, damaged, incomplete, different from the product ordered or defective, please contact us as soon as possible at contact@piercing-clitoris.fr.

Include your order number and attach photographs showing:

• the product concerned;
• its packaging;
• the shipping label;
• the defect or damage identified.

After reviewing your request, depending on the circumstances, we may offer:

• a replacement product;
• shipment of the correct product;
• a full or partial refund;
• another solution agreed with you.

You will not be charged any return costs for a product that is incorrect, damaged or confirmed as non-conforming.

12. Statutory guarantee of conformity

Products sold are covered by the statutory guarantee of conformity and the statutory warranty against hidden defects, under the conditions provided by applicable law.

For a new product, the statutory guarantee of conformity may be invoked for two years from the date the product is supplied.

When a lack of conformity is confirmed, you may request that the product be brought into conformity, particularly through replacement. If this solution is impossible, disproportionate or not provided within the statutory timeframe, a price reduction or refund may be offered.

Hygiene-related exclusions do not limit your rights when a product is defective or non-conforming.

13. Products excluded from returns due to a change of mind

Unless a product is defective or non-conforming, returns are not accepted for:

• intimate jewellery whose hygienic pouch or seal has been opened;
• products that have been worn, tried on, inserted, washed or cleaned;
• products that are incomplete, damaged or modified after receipt;
• products personalised or made according to the customer’s instructions;
• gift cards and digital products that have already been used;
• products returned after the 30-day period has expired.

14. Exchanges

We do not offer direct exchanges.

If you would like a different size, colour or model, you must request the return of the eligible product and then place a new order.

This procedure helps prevent stock errors and allows the new jewellery to be dispatched more quickly.

15. Cancellation before shipment

To request cancellation of an order before it is shipped, please contact us as soon as possible at contact@piercing-clitoris.fr.

We will do our best to stop the order from being processed. However, cancellation cannot be guaranteed if the order has already been prepared, handed over to the carrier or shipped.

If cancellation is no longer possible, you may use the return procedure after receiving your order, subject to the hygiene requirements.

16. Parcel returned to sender

If a parcel is returned to us because of an incorrect address, failure to collect it or refusal of delivery, we will contact you to arrange reshipment or a refund.

Any costs directly caused by an incorrect address provided when the order was placed may be deducted from the refund where permitted by law.

17. Standard withdrawal form

You may use the form below and send it by email or post. Use of this form is optional.

18. Contact us

For any questions concerning a return or refund:

Email: contact@piercing-clitoris.fr
Phone: +33 7 54 04 61 71
Address: 57 rue de la Marre, 41100 Vendôme, France

Our customer service team responds within 24 hours.