Privacy policy

Last updated: July 13, 2026

This Privacy Policy explains how Piercing-Clitoris.fr collects, uses, stores, protects and shares your personal data when you browse the website, place an order, contact our customer service team, request a return or subscribe to our communications.

It applies to the Piercing-Clitoris.fr website and the services associated with the store.

1. Data controller

The controller responsible for processing your personal data is:

MONSIEUR ARTHUR HAZE, Sole proprietor
Trading name: Piercing-Clitoris.fr
SIREN: 891 486 722
SIRET: 891 486 722 00012
Address: 57 rue de la Marre, 41100 Vendôme, France

Email: contact@piercing-clitoris.fr
Phone: +33 7 54 04 61 71

2. Principles we follow

Piercing-Clitoris.fr is committed to processing personal data lawfully, fairly and transparently.

We limit collection to the information necessary for the purposes described in this Privacy Policy. Personal data is not used in a manner that is incompatible with these purposes.

We do not sell or rent your personal data.

3. Personal data we collect

Depending on how you use the website, we may collect the following categories of personal data.

3.1 Identity and contact details

  • first and last name;
  • billing address;
  • delivery address;
  • email address;
  • phone number;
  • country, language and communication preferences.

3.2 Order information

  • order number and date;
  • products, variants and quantities ordered;
  • amount, discounts, taxes and delivery charges;
  • payment and delivery status;
  • order, return and refund history;
  • communications relating to the fulfilment of the order.

3.3 Payment information

Payments are processed by Shopify and by the service provider associated with your selected payment method.

Piercing-Clitoris.fr does not have access to your complete card number or security code. We may only receive limited information, such as the payment status, payment method, transaction identifier or the final digits of the card when provided by the payment service provider.

3.4 Customer service information

  • the content of your emails and requests;
  • your order number;
  • the reason for a return, complaint or refund request;
  • photographs of a product, its packaging or label;
  • documents necessary to process a request.

3.5 Technical and browsing information

  • IP address;
  • device type, browser and operating system;
  • pages viewed and actions performed on the website;
  • approximate date, time and duration of the visit;
  • the website or campaign that referred you to our store;
  • cookie identifiers and similar technologies;
  • technical logs and security information.

3.6 Marketing information

  • newsletter subscription or unsubscription;
  • proof and date of consent when consent is required;
  • communication preferences;
  • interactions with emails when this tracking is enabled and permitted.

3.7 Fraud prevention information

Information relating to the order, payment, IP address, device or transaction behaviour may be analysed to detect fraudulent orders, abuse, prohibited activities and security risks.

4. Sources of personal data

Personal data may be collected:

  • directly from you when you place an order, complete a form or contact us;
  • automatically when you use the website, particularly through cookies and technical logs;
  • from Shopify;
  • from your selected payment service provider;
  • from the carrier responsible for delivery;
  • from security, fraud prevention or analytics services when these services are enabled.

5. Purposes and legal bases

5.1 Preparing and performing the contract

On the basis of performing a contract or taking pre-contractual measures, we use your personal data to:

  • register and confirm your order;
  • process your payment;
  • prepare and dispatch the products;
  • provide tracking information;
  • manage returns, refunds and complaints;
  • answer questions directly related to an order or product.

5.2 Compliance with legal obligations

Certain personal data is processed to comply with our legal obligations, particularly to:

  • create and retain invoices and accounting documents;
  • manage the right of withdrawal and statutory guarantees;
  • respond to valid requests from public authorities;
  • comply with tax, accounting and regulatory obligations;
  • manage requests concerning personal data rights.

5.3 Legitimate interests

When necessary for our legitimate interests and provided that these interests do not disproportionately affect your rights, we may process certain personal data to:

  • secure the website and transactions;
  • prevent fraud, abuse and malicious orders;
  • improve the store’s operation, content and usability;
  • establish, exercise or defend legal claims;
  • retain evidence of communications and transactions;
  • measure the overall performance of our business using limited or aggregated data.

5.4 Consent

We rely on your consent when required by law, particularly for:

  • sending newsletters and promotional offers;
  • placing advertising cookies or certain analytics cookies;
  • personalised advertising when enabled;
  • any optional processing presented as requiring your permission.

You may withdraw your consent at any time. This does not affect the lawfulness of processing carried out before your consent was withdrawn.

6. Required information

Fields identified as mandatory during checkout are required to enter into and perform the contract.

If you do not provide this information, we may be unable to process your payment, dispatch your order or respond to certain requests.

Information used for newsletters, optional cookies and marketing communications remains optional.

7. Recipients of personal data

Your personal data is only accessible to people and service providers who need it to perform their duties.

It may be shared with:

  • MONSIEUR ARTHUR HAZE and people expressly authorised to manage the store;
  • Shopify, which provides the e-commerce platform and infrastructure;
  • payment providers associated with your selected payment method;
  • carriers and logistics partners responsible for deliveries or returns;
  • technical, hosting, email and customer service providers;
  • security and fraud prevention providers;
  • analytics or advertising tools enabled with your consent when required;
  • professional advisers, accountants, insurers or legal service providers when necessary;
  • public authorities, courts or legally authorised organisations when disclosure is required.

Each service provider only receives the information necessary to provide its service.

8. Use of Shopify

The Piercing-Clitoris.fr store is hosted and operated using the Shopify platform.

For individuals located within the European Economic Area, personal data processed by Shopify is initially received by:

Shopify International Limited
2nd Floor, Victoria Buildings
1-2 Haddington Road
Dublin 4, D04 XN32
Ireland

Shopify processes personal data required to operate the store, shopping cart, checkout, security, fraud prevention and features enabled by the merchant.

Shopify may also process certain information for its own purposes in accordance with its Privacy Policy and the features used by the store.

You can read Shopify’s Privacy Policy at: https://www.shopify.com/legal/privacy.

9. Payments

Your selected payment provider processes the information necessary to authorise and secure the transaction.

These providers may act as separate data controllers for certain operations, including payment verification, fraud prevention, compliance with legal obligations and the management of disputes.

Their own privacy policies also apply to their processing activities.

10. Delivery and discretion

Personal data necessary for delivery, such as your name, address, phone number, email address and parcel reference, may be shared with the carrier.

The carrier only receives the information required to transport, track and deliver the parcel.

The intimate nature of the products ordered is not stated on the outside of the parcel.

11. Marketing communications

When you subscribe to our newsletter, we may send you information about our products, new arrivals, guides and promotional offers.

You can unsubscribe at any time using the link included in each email or by contacting contact@piercing-clitoris.fr.

We do not use your orders to make inferences about your sex life or sexual orientation. Marketing communications are not targeted using such inferences.

12. Cookies and similar technologies

The website uses cookies and similar technologies to operate and, subject to your choices, to measure its audience or display advertising content.

12.1 Strictly necessary cookies

These cookies are used for:

  • operating the shopping cart and checkout;
  • securing the website;
  • remembering essential choices;
  • technical load balancing and fraud prevention.

They do not require your consent when they are strictly necessary to provide a service you have requested.

12.2 Preference cookies

These cookies may remember certain choices, such as your language, country, market or display preferences.

12.3 Analytics cookies

These cookies help us understand how visitors generally use the website, which pages are viewed and whether technical errors occur.

Their use is subject to your consent when they do not meet the requirements for an exemption under applicable law.

12.4 Advertising cookies

When advertising tools are enabled, these cookies may measure the effectiveness of a campaign or limit the repetition of an advertisement.

They are only placed after obtaining your consent when consent is required.

12.5 Managing your preferences

You can accept, reject or customise optional cookies using the preference management tool available on the website.

Rejecting optional cookies does not prevent you from browsing the store or placing an order.

Your cookie choices are generally retained for six months unless you change your preferences or it becomes necessary to request your consent again.

13. International data transfers

Certain service providers, including Shopify and its subprocessors, may process personal data outside the European Economic Area, particularly in Canada, the United States or other countries where their services operate.

When required, these transfers are protected by a mechanism recognised under applicable data protection law, such as an adequacy decision, Standard Contractual Clauses approved by the European Commission or Binding Corporate Rules.

Shopify states that it uses Binding Corporate Rules and appropriate contractual clauses to safeguard certain international transfers.

14. Data retention periods

Personal data is only retained for as long as necessary for its intended purpose. It is then deleted or archived when required by law or necessary to defend our rights.

  • Orders and the commercial relationship: for the time necessary to process the order and manage the customer relationship.
  • Invoices and accounting documents: for ten years from the end of the relevant financial year, in accordance with accounting obligations.
  • Data used for customer loyalty or marketing: throughout the commercial relationship and then, in principle, for three years from the customer’s last purchase or active contact.
  • Prospect and newsletter subscriber data: until consent is withdrawn or, in principle, for three years from the last active contact.
  • Customer service requests: for the time necessary to process the request and then for up to five years when retention is necessary as evidence of communications, to manage a complaint or to defend our rights.
  • Return and refund information: while the request is being processed and then for the time necessary to meet our obligations and manage any potential dispute.
  • Evidence of consent and unsubscription: for the time necessary to demonstrate compliance with your choices.
  • Cookies and associated identifiers: according to the periods indicated in the preference management tool and the limits provided by applicable law.
  • Security and fraud prevention information: for a period proportionate to the risk, incident analysis and obligations of the relevant service providers.

Personal data may be retained for longer when required by law, when legal proceedings are ongoing or when necessary to establish, exercise or defend legal claims.

15. Data security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

These measures may include:

  • the use of encrypted HTTPS connections;
  • limiting access to authorised persons;
  • securing administrator accounts;
  • using recognised service providers;
  • monitoring fraudulent behaviour;
  • keeping tools and security settings up to date.

However, no computer system can guarantee absolute security.

In the event of a personal data breach that is likely to pose a risk to individuals’ rights and freedoms, we will comply with our obligations to document the incident, notify the relevant supervisory authority and, when necessary, inform the individuals concerned.

16. Enhanced protection of intimate information

Due to the nature of the products sold, certain orders or requests may indirectly reveal information relating to an individual’s private life.

Piercing-Clitoris.fr does not seek to infer your sex life, sexual orientation, health status or other sensitive information from your purchases.

This information is not used to create a sensitive profile or for advertising based on such inferences.

Please do not send us photographs of your anatomy, jewellery being worn, medical documents or health information. To report a defective product, only photograph the jewellery, its packaging, its label and the relevant defect.

If unsolicited sensitive information is sent to us, access to it will be restricted and it may be deleted as soon as it is no longer necessary to process the legitimate request.

17. Your rights

Subject to the conditions provided by applicable law, you may exercise the following rights:

  • the right of access to the personal data we hold about you;
  • the right to rectification of inaccurate or incomplete information;
  • the right to erasure when the legal conditions are met;
  • the right to restrict certain processing activities temporarily;
  • the right to object to processing based on legitimate interests for reasons relating to your particular situation;
  • the right to object to direct marketing at any time and without justification;
  • the right to data portability for personal data you provided when processing is automated and based on consent or a contract;
  • the right to withdraw consent at any time;
  • the right to provide instructions regarding the handling of your personal data after your death, subject to French law;
  • the right to lodge a complaint with a supervisory authority.

Certain rights may be limited when personal data must be retained to comply with a legal obligation, protect another person’s rights or defend our interests in a dispute.

18. How to exercise your rights

You can exercise your rights free of charge by contacting:

Email: contact@piercing-clitoris.fr

Postal address:

MONSIEUR ARTHUR HAZE – Piercing-Clitoris.fr
Personal Data Protection
57 rue de la Marre
41100 Vendôme
France

Clearly state which right you wish to exercise and provide the information necessary to locate the relevant personal data, such as the email address used or your order number.

Proof of identity may only be requested when there is reasonable doubt regarding your identity. In this case, only the information strictly necessary for verification will be requested.

We respond as quickly as possible and, in principle, within one month of receiving a complete request. This period may be extended by two months when the request is complex or when a large number of requests have been received. You will be informed of the extension and the reasons for it within the initial one-month period.

19. Complaints to the CNIL

If, after contacting us, you believe that your rights have not been respected, you may lodge a complaint with:

Commission nationale de l’informatique et des libertés – CNIL
3 Place de Fontenoy
75007 Paris
France

Website: www.cnil.fr/fr/plaintes

20. Automated decision-making

Automated tools may assign a risk indicator to an order to detect fraud or unusual activity.

Piercing-Clitoris.fr does not intentionally make decisions producing legal effects or similarly significantly affecting you solely on the basis of sensitive profiling relating to your private life, health or sexual orientation.

An order identified as presenting a risk may be subject to additional verification before it is accepted or dispatched.

21. Minors

The store is not specifically intended for children and does not knowingly seek to collect their personal data.

Minors must use the website and make purchases with the permission of their parent or legal guardian when such permission is required.

If you believe that a minor has provided us with personal data without appropriate permission, please contact us so that we can review the situation.

22. Links to external services

The website may contain links to websites or services operated by third parties.

Piercing-Clitoris.fr is not responsible for the privacy practices of these external services. We encourage you to read their respective privacy policies before providing them with personal data.

23. Changes to this Privacy Policy

This Privacy Policy may be updated to reflect legal, technical or commercial developments or changes to the services used by the store.

The date displayed at the top of this page indicates when it was last updated.

If a significant change affects how your personal data is used, an appropriate notice may be displayed on the website or sent by email when necessary.

24. Contact us

For any questions concerning this Privacy Policy or the use of your personal data:

MONSIEUR ARTHUR HAZE – Piercing-Clitoris.fr
57 rue de la Marre
41100 Vendôme
France

Email: contact@piercing-clitoris.fr
Phone: +33 7 54 04 61 71