Shipping policy

Last updated: July 12, 2026

This Shipping Policy explains the conditions governing the preparation, dispatch, tracking and delivery of orders placed on Piercing-Clitoris.fr.

1. Seller information

MONSIEUR ARTHUR HAZE, Piercing-Clitoris.fr
SIRET: 891 486 722 00012
Address: 57 rue de la Marre, 41100 Vendôme, France
Email: contact@piercing-clitoris.fr
Phone: +33 7 54 04 61 71

2. Countries we deliver to

Piercing-Clitoris.fr delivers throughout Europe and to the other countries offered during checkout.

Delivery availability is confirmed after entering your address in the shopping cart or during checkout.

If a country or territory cannot be selected during checkout, delivery is not currently available to that destination.

3. Delivery times

Our usual estimated delivery times are:

  • Europe: 5 to 7 days
  • Rest of the world: 7 to 10 days

These timeframes represent the estimated period between order confirmation and delivery unless a different timeframe is displayed during checkout or in the confirmation email.

The date or timeframe indicated when placing the order takes into account the destination and the available shipping method.

Sundays, public holidays, periods of high demand, customs checks and exceptional events may extend delivery times.

4. Order preparation

Orders are prepared after payment has been confirmed.

An order may require additional checks in the event of:

  • incomplete payment information;
  • an inaccurate delivery address;
  • suspected fraud;
  • a request to modify the order after it has been placed;
  • the exceptional unavailability of a product.

If additional information is required, our customer service team will contact you using the email address or phone number provided when the order was placed.

5. Delivery charges

Applicable delivery charges are displayed in the shopping cart or during checkout before the order is confirmed.

The amount may vary depending on:

  • the destination country;
  • the order value;
  • the parcel’s weight or volume;
  • the available delivery method;
  • any applicable promotional offer.

No additional delivery charge imposed by Piercing-Clitoris.fr will be added after the order has been confirmed.

6. Order confirmation and tracking

Once your order has been confirmed, a confirmation email will be sent to the address provided during checkout.

When a tracking number is available, it will be sent to you by email after dispatch or once it has been activated by the carrier.

Tracking information may take some time to display its first update. This does not necessarily mean that the parcel has not been dispatched.

Please also check your spam or junk mail folder if you do not receive our emails.

7. Discreet packaging

All orders are shipped in neutral and discreet packaging.

No explicit reference to intimate jewellery or the nature of the products ordered appears on the outside of the parcel.

The sender name used for shipping is also neutral.

8. Delivery address

You must verify that your delivery address is accurate and complete before confirming your order.

The address must include:

  • the recipient’s full name;
  • the building number and street name;
  • any additional address information;
  • the postcode;
  • the town or city;
  • the country;
  • a phone number that the carrier can use when necessary.

To request a change, contact us immediately at contact@piercing-clitoris.fr.

We will do our best to correct the address, but no change can be guaranteed once the parcel has been prepared or dispatched.

9. Orders shipped in multiple parcels

An order containing several products may occasionally be shipped in multiple parcels.

This may occur when products are prepared from different logistics facilities or have different availability dates.

You will not be charged additional delivery fees when Piercing-Clitoris.fr decides to divide an order into multiple parcels.

Each parcel may have its own tracking number.

10. Delivery delays

If your order exceeds the stated delivery timeframe, first check the tracking information provided by email.

You can then contact our customer service team and provide:

  • your name;
  • your order number;
  • your email address;
  • the available tracking number.

We will contact the carrier or logistics partner to obtain further information.

If the order is not delivered within the stated timeframe, you may ask us in writing to complete delivery within a reasonable additional period.

If the order is still not delivered by the end of this additional period, you may request cancellation of the sale and a refund of the amounts paid, in accordance with applicable law.

11. Parcel marked as delivered but not received

If the tracking information states that the parcel has been delivered but you cannot find it, please check:

  • your letterbox;
  • the communal areas of your building;
  • the concierge or reception desk;
  • other members of your household;
  • your neighbours;
  • any collection point indicated by the carrier.

If the parcel remains missing, please contact us promptly so that an enquiry can be opened with the carrier.

A declaration of non-receipt or additional information may be requested as part of the investigation.

12. Lost parcels

A parcel is not considered permanently lost solely because its tracking information has not been updated for a few days.

When the carrier confirms that a parcel has been lost, Piercing-Clitoris.fr will offer, depending on the circumstances and product availability:

  • a replacement shipment at no additional cost;
  • or a refund for the order concerned.

The customer is not responsible for the loss of a parcel before taking physical possession of it, unless the customer personally selected a carrier other than those offered by the store.

13. Damaged products or parcels

Please inspect the condition of the parcel and products as soon as they are delivered.

If the parcel or a product is damaged, contact us as soon as possible at contact@piercing-clitoris.fr.

Attach clear photographs showing:

  • the outside of the parcel;
  • the shipping label;
  • the inside of the packaging;
  • the damaged product;
  • the defect or damage identified.

Keep the product and its packaging until the request has been resolved.

14. Refused or uncollected parcels

If a parcel is not collected within the period specified by the carrier, is refused without a valid reason or cannot be delivered, it may be returned to the sender.

Once it has been returned, we will contact you and, depending on the circumstances, offer:

  • a replacement shipment;
  • a correction to the delivery address;
  • or a refund in accordance with the applicable conditions.

Costs directly caused by an incorrect address, an unjustified refusal or failure to collect the parcel may be charged or deducted from the refund where permitted by law.

15. Customs duties, taxes and import fees

For deliveries outside the European Union, customs duties, import taxes or handling fees may be imposed by the authorities in the destination country.

When these charges are not expressly included and displayed during checkout, they remain payable by the recipient.

The amount depends on local regulations, the value of the order and the nature of the products.

Piercing-Clitoris.fr has no control over customs processing times or the amounts charged by customs authorities.

Refusal to pay import charges may result in the parcel being returned or destroyed in accordance with the rules of the country concerned.

16. Delivery restrictions

Certain products or destinations may be subject to restrictions imposed by carriers, customs authorities or local regulations.

An order may be cancelled and refunded if shipment is impossible for regulatory, technical or logistical reasons.

17. Responsibility for delivery

Piercing-Clitoris.fr remains responsible for the proper performance of delivery until the customer, or a person designated by the customer, takes physical possession of the parcel.

If the customer chooses to entrust delivery to a carrier that was not offered by Piercing-Clitoris.fr, the risk transfers when the parcel is handed over to that carrier.

18. Returns

This policy concerns the shipping and delivery of orders.

For information concerning returns, unsealed jewellery, free returns within 30 days and refunds, please read our Return and Refund Policy.

19. Contact us

For any questions concerning shipping or delivery:

MONSIEUR ARTHUR HAZE, Piercing-Clitoris.fr
57 rue de la Marre
41100 Vendôme
France

Email: contact@piercing-clitoris.fr
Phone: +33 7 54 04 61 71

Our customer service team responds within 24 hours.